At PestMan Pest Control (“PestMan,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, mobile number, email address, location, and service/property details you provide through forms or direct communication.
- Service Details: Information about the type of pest control service requested, property type, and site inspection details.
- Technical Data: IP address, browser type, operating system, and browsing patterns (via cookies and analytics tools).
- Communication Records: Email correspondence, WhatsApp chats, or call records for service purposes.
2. How We Use Your Information
We use your information to:
- Provide pest control services and prepare quotes.
- Schedule inspections and follow-up treatments.
- Communicate with you about services, updates, and safety guidelines.
- Improve our website and service quality.
- Fulfil legal and regulatory obligations under UAE law.
3. Legal Basis for Processing
We process your personal data:
- With your consent (e.g., when filling out a form).
- To perform a service contract with you.
- To comply with legal obligations (municipality reporting, safety compliance).
4. Sharing Your Data
We do not sell or rent your data. We may share it only with:
- Municipality Authorities (for compliance and reporting purposes).
- Approved Service Partners for specialized pest control or environmental treatments.
- IT and Hosting Providers who maintain our website and systems.
All third parties are bound by strict confidentiality and data protection agreements.
5. Data Transfers
If we transfer your data outside the UAE (e.g., for cloud hosting), we ensure compliance with UAE PDPL cross-border transfer requirements, using approved safeguards.
6. Data Retention
We keep your information only as long as necessary for:
- Service completion and warranty periods.
- Compliance with UAE tax, safety, and municipality requirements.
- A maximum of 5 years unless legally required to retain longer.
7. Cookies & Tracking
Our website uses cookies to:
- Improve functionality and load speed.
- Analyse visitor trends to enhance services.
You can disable cookies in your browser settings.
8. Your Rights
Under UAE law, you can:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent for data processing.
- Request a copy (data portability).
Contact us at [email protected] for any rights requests.
9. Data Security
We implement:
- Encrypted storage for client information.
- Restricted staff access.
- Secure disposal of physical and digital records.
10. Policy Updates
We may update this Privacy Policy to reflect changes in law or our services. Updated versions will be posted with a revised “Last Updated” date.
11. Contact Us
PestMan Pest Control UAE
📍 Deira – Al Wazzan building – office 101 Dubai, United Arab Emirates